fillbit Privacy Policy

fillbit operates fillbit.net, an online casino and sports betting platform serving Filipino players. As the entity responsible for determining the purposes and means of processing your personal data, fillbit is the "data controller" as defined under the Philippine Data Privacy Act of 2012 (Republic Act 10173, or "DPA") and its Implementing Rules and Regulations.

fillbit is committed to processing your personal data lawfully, fairly, and transparently. This Privacy Policy applies to all personal data collected through the fillbit website, mobile interfaces, customer support channels, and any other touchpoints associated with the fillbit brand.

This policy applies to registered players, prospective players who have begun but not completed registration, visitors who browse the fillbit site without registering, and former players whose accounts have been closed or deactivated. Different data handling rules may apply to each category depending on your relationship with fillbit.

fillbit collects personal data across several categories depending on how you interact with our platform. The table below summarizes what we collect and at what point in the player journey:

When you access fillbit.net, our servers automatically log certain technical data including your IP address, the pages you visit, the time and duration of your visit, the referring URL, and your device and browser information. This data is collected via server logs and cookies and is used for security monitoring, fraud detection, and improving site performance.

This includes all information you actively submit — such as your registration details, KYC documents, support messages, and payment information. You are responsible for ensuring that all data you provide to fillbit is accurate, complete, and current.

fillbit may receive personal data about you from third-party sources including payment processors (e.g., GCash, Maya, BPI, BDO), identity verification service providers, fraud prevention databases, and PAGCOR-mandated player exclusion registries. We use this data to supplement the information we hold to ensure account integrity and regulatory compliance.

fillbit uses the personal data we collect for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which fillbit processes your data are:

• Account Management: Creating, verifying, and maintaining your fillbit player account, including processing password resets and account security requests.
• Identity Verification (KYC): Confirming your identity, age (21+), and eligibility to use the fillbit platform as required by PAGCOR and Philippine law.
• Payment Processing: Facilitating deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, and USDT — and verifying that payment methods are registered in your own name.
• Game Service Delivery: Providing access to slots, live dealer tables, sports betting, sabong, bingo, and all other fillbit games and features.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, multi-accounting, and other prohibited activities that could harm you or the integrity of the platform.
• Regulatory Compliance: Meeting our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine regulations.
• Responsible Gaming: Monitoring gaming activity to identify signs of problematic behavior, applying deposit or loss limits you have set, and administering self-exclusion requests.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality assurance and compliance purposes.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only if you have opted in and not subsequently opted out of marketing communications.
• Platform Improvement: Analyzing aggregate, anonymized usage patterns to improve the fillbit platform, add features, and optimize the player experience.

Under the Philippine Data Privacy Act of 2012, fillbit must have a lawful basis for processing your personal data. The legal bases we rely on are:

• Contractual Necessity: Processing required to fulfill our contract with you — i.e., to operate your fillbit account, deliver games, and process your financial transactions.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulatory requirements, AMLA obligations, and NPC data privacy rules.
• Legitimate Interests: Processing for fraud prevention, platform security, and aggregate analytics — where fillbit's legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies — where you have given clear, informed, and freely given consent which you may withdraw at any time.

fillbit does not sell your personal data. We do not share your information with third parties for their own commercial purposes. We share your data only in the following specific and limited circumstances:

fillbit works with carefully vetted third-party service providers who process data on our behalf under strict data processing agreements. These include:

• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven bill payment networks, Coins.ph, and USDT processing infrastructure — for executing deposit and withdrawal transactions.
• KYC/Identity Verification Providers: Third-party identity verification services that cross-reference your submitted ID documents against government and commercial databases to confirm your identity and age.
• Game Content Providers: Licensed game studios such as Pragmatic Play, PG Soft, and Jili receive limited technical data (such as a pseudonymous player ID and bet data) necessary to run their games on our platform.
• Cloud Infrastructure: fillbit's platform is hosted on secure cloud infrastructure. Data is stored within facilities that meet international security standards.
• Fraud Prevention Services: Specialist providers that help fillbit identify fraudulent accounts, suspicious transaction patterns, and device fingerprinting anomalies.

fillbit is legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine regulatory or law enforcement bodies when legally compelled to do so — for example, pursuant to a court order, regulatory audit, or AMLA compliance report. We will notify you of such disclosures where we are legally permitted to do so.

In the event of a merger, acquisition, asset sale, or corporate restructuring involving fillbit, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email and on-site notice before any such transfer occurs and will ensure the receiving entity is bound by privacy obligations at least as protective as those in this policy.

fillbit uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, keep you logged in securely, and detect fraudulent access patterns.

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. You cannot opt out of these without ceasing to use the platform.
• Functional Cookies: Remember your language preference, display settings, and responsible gaming configurations (e.g., your session reminder interval). These enhance your experience but are not essential.
• Analytics Cookies: Aggregate, anonymized data on how players navigate the fillbit platform — which pages are most visited, where users drop off, and overall traffic patterns. This helps us improve the site.
• Security Cookies: Used for fraud prevention and abuse detection — for example, identifying unusual login patterns or bot-driven activity by comparing device fingerprints across sessions.

You can control non-essential cookies via the fillbit Cookie Preferences panel, accessible from the footer of our site. You may also configure your browser to block or delete cookies at the browser level, though doing so may affect platform functionality. Note that blocking strictly necessary cookies will prevent you from logging into your fillbit account.

fillbit retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. The following retention periods apply:

When retention periods expire, fillbit securely deletes or anonymizes personal data in accordance with our internal data disposal procedures. Anonymized, aggregated data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.

fillbit implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Transport Layer Security (TLS 1.3): All data in transit between your browser/device and fillbit servers is encrypted.
• AES-256 Encryption at Rest: Sensitive stored data — including KYC documents, payment details, and account credentials — is encrypted using AES-256.
• Access Controls: fillbit employee access to player data is strictly role-based and need-to-know. Access is logged and audited regularly. Staff with access to sensitive data undergo background verification.
• Two-Factor Authentication (2FA): fillbit supports and encourages 2FA for all player accounts as an additional layer of login security.
• Penetration Testing: fillbit engages third-party security firms to conduct regular penetration tests and vulnerability assessments of our platform and infrastructure.
• Incident Response Plan: fillbit maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify affected players and the National Privacy Commission within 72 hours of discovery, as required by NPC Circular No. 16-03.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fillbit. These rights may be subject to certain limitations where overriding legal obligations apply (such as AMLA record-keeping requirements).

• Right to Be Informed: You have the right to know what personal data fillbit holds about you and how it is being processed — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data fillbit holds about you. We will provide this within 30 calendar days of a verified request.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update basic profile information directly in your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to overriding legal retention requirements (e.g., AMLA transaction records).
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) for transfer to another service.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights override those interests.
• Right to Complain: If you believe fillbit has violated your data privacy rights, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of these rights, contact fillbit's Data Protection Officer at the details provided in Section 13 of this policy. We will respond to all verified data subject requests within 30 calendar days. In complex cases we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.

fillbit is strictly an adult platform. Under Philippine law and PAGCOR licensing conditions, online casino and sports betting services are available only to persons who are 21 years of age or older. fillbit does not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

During the registration process, fillbit collects your date of birth and verifies your age through our KYC identity verification process. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned to the deposit source where possible, and the account will be permanently closed.

Some of fillbit's third-party service providers — including cloud infrastructure providers, game content studios, and KYC verification platforms — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, fillbit ensures that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine data privacy law requirements.

These safeguards may include contractual data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission, or transfers to recipients in jurisdictions that the NPC has recognized as providing an adequate level of data protection. fillbit does not transfer personal data to recipients who cannot demonstrate adequate data protection standards.

By using the fillbit platform, you acknowledge and consent to the transfer of your personal data to our service providers in other countries under these safeguard arrangements.

fillbit reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. When we make material changes to this policy, we will notify you through one or more of the following channels:

• A prominent notice displayed on the fillbit website homepage and login page for at least 14 days before the changes take effect.
• An email notification sent to the address registered to your fillbit account (where you have opted in to platform communications).
• An in-app notification displayed when you next log into your fillbit account.

The "Last Updated" date at the top of this page reflects when the most recent version of this Privacy Policy was published. We encourage you to review this policy periodically to stay informed about how fillbit is protecting your data. Continued use of the fillbit platform after the effective date of any updated policy constitutes your acceptance of the revised terms.

For changes that we consider material — such as new categories of data collection, new sharing arrangements, or significant changes to your rights — we will seek your renewed consent where required by law before the changes take effect.

fillbit has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act of 2012. Our DPO is responsible for overseeing fillbit's data protection strategy, ensuring compliance with the DPA and NPC regulations, and serving as your primary point of contact for all data privacy matters.

If you have questions about this Privacy Policy, wish to exercise your data subject rights, want to withdraw consent for marketing communications, or need to report a privacy concern, you can reach the fillbit Data Protection Officer through the following channels:

If you are not satisfied with fillbit's response to your data privacy concern, you have the right to escalate your complaint directly to the Philippine National Privacy Commission (NPC). The NPC is the government body responsible for administering and enforcing the Data Privacy Act of 2012 in the Philippines.